As I near the end
of my Master's degree program at Troy University, I do find myself
contemplating the future, both personally and professionally. The email from
Dr. Padgett acknowledging my successful navigation of the capstone
comprehensive exam actually triggered a number of items for me: relief,
confidence, uncertainty, and accomplishment.
But it also brought
two nagging questions: Now what? How am I going to move from this new level of
accomplishment in my education to a new level of challenge and effort in my
professional life? Egads, I'm reliving undergraduate college graduation all
over again.
What it means for me professionally is an easier topic to
tackle. I graduated in the mid 80s with my bachelor's degree and couldn't wait
to get into the field of public relations. I was hired shortly after graduation
and just nine months later, I was let go after the firm I worked for lost 2-3
large clients at the same time. It was my introduction into the fickle business
world and how the field of communication is viewed differently in theory and in
practice. All the books we read for our classes stress how critical
communication is at every level of any organization.
Last week, we
learned Chester Barnard noted in 1938 that the first executive function is to
develop and maintain some type of communication system, yet it is routinely one
of the first places within an organization where cuts are made or
eliminated when faced with economic adversity. A lesson I have learned
personally four times during my professional 20-year career in communications.
I provide this background as a means of context for where
my vision is derived from, moving forward into the next chapter of my
professional life. The information and knowledge I have gained from the Master’s
program at Troy University is only a starting point. It will be up to me to not
only continue my education, but to use my training and experiences to develop
the ability to develop a vision for my future; short-, intermediate-, and
long-term.
What I failed to
realize earlier in my career is that education is not finite. Just because I
finished my bachelor's degree, I was not finished learning. As I put my skills
and abilities into practice, I was not paying heed to the changing nature of
critical parts of my daily job.
For instance,
traditional media was changing in front of my eyes with the rise of the
internet and I failed to see it, plan for it and champion ways in which the
organization I was working for could leverage those changes to better meet the overall
goals of the agency.
It wasn't until my third year away from the field,
working in retail, that I fully realized my true miscalculation was neglecting
to keep an eye on the horizon. It was one of the reasons I was drawn to the
program at Troy University.
Troy's leaders did
not fall asleep at the wheel. They did
study and research the current fields of Journalism and Communications and
planned for the future. By working in the field, I know the value communication
can bring to a company. However, if I can not translate that impact into
clearly defined results -- results that will at some point be assessed by
bean-counters who will eventually put me into a "cost" or
"asset" column – I may find myself holding yet another pink slip. My
vision is to not experience that again.
I would offer the
distinction between “management” and “leadership” as one of the reasons
companies thrive or falter. In an article by John Kotter (2013) in the Harvard Business Review, the author
makes a simple declaration: management and leadership are not the same. He
notes that management is the nuts and bolts operation of common processes most
people are familiar with – planning, staffing, budgeting, production goals,
etc.
But leadership, he
contends, is more about leading an organization into the future, capitalizing
on opportunities as they present themselves, helping others within the company
not only see the vision but to buy in and become advocates for the vision put
forward by the leadership of the company. And this leadership isn’t always
found in the c-level offices. It needs to be at all levels of the organization.
I am not a fan of
sports analogies, generally, but this seems like a pretty straightforward
representation of the difference between leadership and management. There are
32 teams in the National Football League and every season there are coaches who
get fired. Many of the coaches become head coaches after putting in time as a
coach of the defense, the offense, or the special teams. They are experts in a
specific aspect of the game – scoring points, preventing points, etc. They are “managing”
a particular process of the team. The head coach role, however, is not
restricted to a particular process. It is weaving them all together to achieve a
longer-term vision of getting the team not only to win the next game, but
enable them to have the tools in place to win a majority of the games to ensure
a playoff spot and, ultimately, the Super Bowl. It’s about “leading” and motivating
all members of the team, all members of management, to buy into a singular
vision that the team can successfully win against any other team they face.
And every winning
football team has “leaders” on the field. A quarterback, a linebacker, a
safety, etc. They are not a coach. They are just “line staff” members who
understand the vision of the head coach, and help to get the other members of
the team to buy into that vision. The leaders are not always on the coaching
staff.
Interestingly, many
of the coaches who get fired from head coach positions do not leave the game.
Instead, they return to the “management” positions they held before, where they
excelled. They may not have the vision or leadership skills to be a head coach,
but they are still experts in the particular processes that make up a
successful team.
As
noted by Kotter, leadership is not only at the top. It needs to be throughout
all levels of the organization (team). A strategic communicator needs to be a leader,
supporting the vision of the organization leadership as well as positioning
communication as a critical tool for accomplishing the goals of the
organization.
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About the Author: David is a dedicated husband and proud father of a strapping fourteen year-old son and twin five year-old daughters. He has twenty years of professional communication experience, working in the public relations field. He has worked for public relations firms in Metro Detroit, hospitals and a state-wide faith-based social service organization helping at-risk children and their families. He grew up on a mid-sized Michigan blueberry farm, spent two years in Texas and now resides with his family outside Tampa, Florida. An avid reader and photographer, David also enjoys building furniture using recycled/upcycled wooden pallets.
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